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According to a PTI report, Ola Electric has started a major service reboot to clear delays and improve support for its growing scooter base across India. The company is focusing on faster repair timelines and smoother service as rising deliveries have increased pressure on its network. Moreover, the new push comes at a time when many users have faced long wait periods and uneven access to spare parts in several major cities.
The PTI report states that Ola has deployed a 250-member rapid-response team to handle pending repairs and stabilise service operations. The group includes technicians, operations specialists and senior leadership members who will work together to clear backlogs. In addition, the initiative—internally called ‘Hyperservice’—has already removed most pending cases in Bengaluru. Hence, OLA plans to implement the same model in other large cities soon.
The new service model uses real-time coordination to solve issues more quickly. Therefore, tasks such as battery replacements and routine repairs can be completed within shorter timelines. The earlier approach often struggled because of the rising number of scooter deliveries during 2023, which created longer waiting times for many users. However, the updated setup aims to bring quicker action, better parts flow and smoother communication across all service centres.
Ola founder Bhavish Aggarwal has also joined the on-ground effort, as seen in his recent updates. Moreover, the company wants to regain customer trust by addressing short-term service gaps and making long-term structural changes. According to highly placed sources, Ola has set strict internal targets to reduce service wait times. Hence, this new reboot is expected to support its goal of strengthening its position in India’s growing electric scooter market.
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